{"id":16386,"date":"2024-02-13T18:26:00","date_gmt":"2024-02-13T12:56:00","guid":{"rendered":"https:\/\/courseplay.ai\/?page_id=16386"},"modified":"2024-02-19T01:08:11","modified_gmt":"2024-02-18T19:38:11","slug":"customer-success-manager","status":"publish","type":"page","link":"https:\/\/invictuswebsolutions.com\/courseplay\/careers\/customer-success-manager\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"<section class=\"l-section wpb_row height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>What You&#8217;ll Do (Responsibilities):<\/strong><\/p>\n<ul>\n<li><strong>Be the trusted advisor:<\/strong> Act as the primary point of contact for your assigned portfolio of clients, building strong, collaborative relationships based on open communication and proactive support.<\/li>\n<li><strong>Become the LMS expert:<\/strong> Master the ins and outs of our platform, anticipating client needs and guiding them through successful onboarding, implementation, and ongoing optimization.<\/li>\n<li><strong>Tailor the learning experience:<\/strong> Work closely with clients to understand their unique goals, challenges, and learner demographics. Craft personalized learning experiences and recommend features that maximize ROI.<\/li>\n<li><strong>Become the data alchemist:<\/strong> Analyze platform usage data, identify trends, and proactively recommend strategies to improve engagement, completion rates, and overall value realization.<\/li>\n<li><strong>Champion continuous improvement:<\/strong> Collaborate with cross-functional teams (product, engineering, support) to address client feedback and translate real-world needs into product enhancements.<\/li>\n<li><strong>Be the voice of the customer:<\/strong> Advocate for client needs internally, ensuring their perspectives are heard and their success stories are celebrated. Possess a problem-solving ability and be ready to get to the bottom of the issues and find a root cause.<\/li>\n<\/ul>\n<p><strong>Who You Are (Skills and abilities):<\/strong><\/p>\n<ul>\n<li><strong>A seasoned professional:<\/strong> 3+ years of experience in Customer Success, ideally within the Learning &amp; Development or B2B SaaS space.<\/li>\n<li><strong>The ultimate relationship builder: <\/strong>You possess exceptional communication skills and thrive on developing trusting partnerships with clients. This is a must-have for this role.<\/li>\n<li><strong>Data-driven with a human touch:<\/strong> You have a keen understanding of data analytics and leverage insights to drive meaningful conversations and actionable recommendations. Preferred having working knowledge of SQL.<\/li>\n<li><strong>A learning evangelist:<\/strong> Having previous knowledge in a LMS environment and being passionate about empowering others to reach their full potential.<\/li>\n<li><strong>A tech-savvy explorer:<\/strong> You embrace new technologies and thrive in a fast-paced, innovative environment and are not afraid to communicate new ideas for changes.<\/li>\n<li><strong>A champion of collaboration:<\/strong> You enjoy working across teams and departments to achieve shared goals.<\/li>\n<\/ul>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Education background in Technology is preferred<\/li>\n<li>Post graduation will be a bonus<\/li>\n<li>3+ years of experience in Customer Success, ideally within the Learning &amp; Development or B2B SaaS space<\/li>\n<li>Working with a B2B product or technology startup is preferred<\/li>\n<\/ul>\n<p><strong>What We Offer:<\/strong><\/p>\n<ul>\n<li>Be part of a passionate, mission-driven team building the future of workplace learning.<\/li>\n<li>Shape the growth of a dynamic startup and make a real impact on our clients&#8217; success.<\/li>\n<li>Work with cutting-edge technology and contribute to continuous product improvement.<\/li>\n<li>Competitive compensation and benefits package.<\/li>\n<li>A flexible work environment that fosters creativity and autonomy.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_6\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc0J_djT7Je7_iRHVbYMSgQISvocG7glKSVJjLL7JR3BBiMiQ\/viewform\"><span class=\"w-btn-label\">APPLY NOW<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"What You&#8217;ll Do (Responsibilities): Be the trusted advisor: Act as the primary point of contact for your assigned portfolio of clients, building strong, collaborative relationships based on open communication and proactive support. Become the LMS expert: Master the ins and outs of our platform, anticipating client needs and guiding them through successful onboarding, implementation, and...","protected":false},"author":49062290,"featured_media":14600,"parent":14644,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16386","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager - Courseplay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/invictuswebsolutions.com\/courseplay\/careers\/customer-success-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager - 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