{"id":14651,"date":"2018-02-27T12:48:07","date_gmt":"2018-02-27T07:18:07","guid":{"rendered":"https:\/\/courseplay.ai\/about\/technical-support\/"},"modified":"2023-07-27T13:11:57","modified_gmt":"2023-07-27T07:41:57","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/invictuswebsolutions.com\/courseplay\/careers\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<section class=\"l-section wpb_row height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2-1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Roles and Responsibilities<\/h3>\n<p>Technical Support works with other team members within the Technical Support Department along with team members in the Software Design and Development, Operations and Business Development departments. Technical Support has the following responsibilities:<\/p>\n<h4>Common Responsibilities<\/h4>\n<ul>\n<li>Working with customers\/team members to identify application and system issues and advising on the solution<\/li>\n<li>Handle customer complaints<\/li>\n<li>Provide appropriate solutions and alternatives within the time limits<\/li>\n<li>Follow up to ensure resolution<\/li>\n<li>Keep records of customer interactions<\/li>\n<li>Process customer accounts and file documents<\/li>\n<li>Logging and keeping records of customer queries and feature request<\/li>\n<\/ul>\n<h4>Additional responsibilities for Technical Support Manager<\/h4>\n<ul>\n<li>Mentoring\/Guiding support executives<\/li>\n<li>Leadership capabilities<\/li>\n<\/ul>\n<h3>Qualifications<\/h3>\n<p>Graduate in Computer Science, IT, Engineering or similar<\/p>\n<h3>Skills<\/h3>\n<ul>\n<li>Communication skills<\/li>\n<li>Good analytical and problem-solving skills<\/li>\n<li>Presentation Skills<\/li>\n<li>Logical thinker<\/li>\n<li>Eye for detail<\/li>\n<li>Curiosity to learn<\/li>\n<li>Time Management Skills<\/li>\n<li>Good interpersonal and customer care skills<\/li>\n<\/ul>\n<h3>Experience<\/h3>\n<h4>Technical Support Executive<\/h4>\n<p>Minimum 1 year of experience in Customer Handling and Application Training<\/p>\n<h4>Technical Support Manager<\/h4>\n<p>Minimum 4 years of experience in Customer Handling and Application Training<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-btn-wrapper align_none\"><a class=\"w-btn us-btn-style_6\" target=\"_blank\" rel=\"nofollow\" title=\"Apply Now\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc0J_djT7Je7_iRHVbYMSgQISvocG7glKSVJjLL7JR3BBiMiQ\/viewform\"><span class=\"w-btn-label\">APPLY NOW<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Roles and Responsibilities Technical Support works with other team members within the Technical Support Department along with team members in the Software Design and Development, Operations and Business Development departments. Technical Support has the following responsibilities: Common Responsibilities Working with customers\/team members to identify application and system issues and advising on the solution Handle customer...","protected":false},"author":49062291,"featured_media":14600,"parent":14644,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14651","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support - Courseplay<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/invictuswebsolutions.com\/courseplay\/careers\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support - 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