{"id":13845,"date":"2013-04-22T11:00:04","date_gmt":"2013-04-22T05:30:04","guid":{"rendered":"http:\/\/courseplay.ai\/?page_id=19"},"modified":"2022-08-11T12:21:49","modified_gmt":"2022-08-11T06:51:49","slug":"legal","status":"publish","type":"page","link":"https:\/\/invictuswebsolutions.com\/courseplay\/legal\/","title":{"rendered":"Legal"},"content":{"rendered":"<section class=\"l-section wpb_row height_large\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Courseplay is a proprietary software that is owned and operated by Firstventure Corporation Private Limited. All rights are reserved. Some of our legal terms and general guidelines are mentioned below.<\/p>\n<\/div><\/div><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"w-tabs layout_ver navwidth_auto navpos_left style_default switch_click has_scrolling\" style=\"--sections-title-size:1em\"><div class=\"w-tabs-list items_3 align_none\"><div class=\"w-tabs-list-h\"><button class=\"w-tabs-item active defined-active with_icon\" aria-controls=\"content-general-terms\" aria-expanded=\"true\"><i class=\"fas fa-gavel\"><\/i><span class=\"w-tabs-item-title\">General Terms and Conditions<\/span><\/button><button class=\"w-tabs-item with_icon\" aria-controls=\"content-x29b\" aria-expanded=\"false\"><i class=\"fas fa-shopping-cart\"><\/i><span class=\"w-tabs-item-title\">Payment Terms and Conditions<\/span><\/button><button class=\"w-tabs-item with_icon\" aria-controls=\"content-1530718753248-17a1299b-5ef3\" aria-expanded=\"false\"><i class=\"fas fa-user-secret\"><\/i><span class=\"w-tabs-item-title\">Privacy Policy<\/span><\/button><\/div><\/div><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"general-terms\"><button class=\"w-tabs-section-header active with_icon\" aria-controls=\"content-general-terms\" aria-expanded=\"true\"><i class=\"fas fa-gavel\"><\/i><div class=\"w-tabs-section-title\">General Terms and Conditions<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-general-terms\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Company\u00a0Responsibilities<\/h3>\n<ul>\n<li>To provide standard support for the Basic Plan to you at no additional charge<\/li>\n<li>To use commercially reasonable efforts to make the purchased services available to you 24 hours a day, 7 days a week, except for planned maintenance or any unavailability caused by circumstances beyond our reasonable control<\/li>\n<li>To provide the purchased services in accordance with applicable laws and government regulations<\/li>\n<li>Not be considered liable or responsible about a customer\u2019s (and its users\u2019) malicious or improper platform usage internationally<\/li>\n<li>To protect the security, confidentiality and integrity of the customer\u2019s data by maintaining appropriate legal, administrative, physical, and technical safeguards<\/li>\n<li>Not to modify your data, unless expressly permitted in writing to our personnel by you, or access your data except to provide the contracted services and prevent or address service or technical problems<\/li>\n<li>To provide adequate technical support through our application, and, if applicable, personal support to our premium clients and end users<\/li>\n<li>To make the products and services purchased by the client available to them immediately upon receipt of the payment<\/li>\n<li>To assist in migration in case the Client would like to discontinue\u00a0service and migrate to a different\u00a0training provider<\/li>\n<\/ul>\n<h3>Client\u00a0Responsibilities<\/h3>\n<ul>\n<li>To be responsible for users\u2019 compliance with our policies, be responsible for the accuracy, quality and legality of your own data and of the means by which you acquired your data which has been made available in our software;<\/li>\n<li>To use commercially reasonable efforts to prevent unauthorized access to or use of the services, and notify us promptly of any such unauthorized access or use<\/li>\n<li>To use the Courseplay services only in accordance with the Courseplay documentation, and in any case complying with applicable laws and government regulations<\/li>\n<li>Not to make the Courseplay services available to anyone other than those users under full customer\u2019s responsibility<\/li>\n<li>Not to use the services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights or any other material that Courseplay considers inappropriate<\/li>\n<li>Not to use the Courseplay services to store or transmit malicious Code<\/li>\n<li>Not to interfere with or disrupt the integrity or performance of the services or third-party data contained therein, or attempt to gain unauthorized access to the Services or their related systems or networks.<\/li>\n<\/ul>\n<h3>Service Level Agreement<\/h3>\n<p>The Courseplay Service Level Agreement is available to view from the link below.<\/p>\n<p><strong>View Here:\u00a0<a href=\"http:\/\/courseplay.ai\/sla\/\">Courseplay SLA<\/a><\/strong><\/p>\n<h3>Other<\/h3>\n<p>Our legal terms may change at any time as per the sole discretion of the company<br \/>\nAll purchases are final and non-refundable<br \/>\nAdditional support services are available directly through the Courseplay Online Training Application<br \/>\nIf the client\u00a0has paid twice for one transaction, the duplicate\u00a0transaction amount will be refunded via same source within 15 to 20 working days<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"x29b\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-x29b\" aria-expanded=\"false\"><i class=\"fas fa-shopping-cart\"><\/i><div class=\"w-tabs-section-title\">Payment Terms and Conditions<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-x29b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Pricing Information<\/h3>\n<p>Pricing information for our training platform and services is available <a href=\"http:\/\/courseplay.ai\/pricing\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>. Additional information is available by <a href=\"http:\/\/courseplay.ai\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">contacting us<\/a>.<\/p>\n<p>Pricing information about content from our marketplace is available upon request. Content prices are based on the quality of the module, volume of users and duration of the license. A list of the modules currently available by our content partners is available <a href=\"http:\/\/courseplay.ai\/courses\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n<p>Updates\u00a0in our Pricing Policy\u00a0will be displayed on our website. Actual Client Pricing may differ from the Pricing Policy displayed on our Website.<\/p>\n<p>Clients may additionally upload their own courses for sale to their users. In such a case, the pricing information is clearly visible on the Course Overview tab.<\/p>\n<p>Products and services will be immediately activated for the client or the user upon clearance of the payment.<\/p>\n<h3>Technical Support<\/h3>\n<p>For technical issues, users may use the support page on our application. The support section is accessible from the Courseplay Menu.<\/p>\n<p>Users may also\u00a0email\u00a0our support team\u00a0with their questions, comments or concerns. We typically respond within 24 hours, and so far we have fixed 90% of our bugs within 48 hours of receiving the bug.<\/p>\n<p>Premium Support includes phone support with a Customer Support Representative and is charged separately.<\/p>\n<h3>Cancellation and Refund Policy<\/h3>\n<p>Module purchases can be cancelled within 48 hours for a full\u00a0refund into the Client&#8217;s wallet, which they can use to make any purchase in our content marketplace. To cancel a purchase and avail of the refund, the module must be deleted within 48 hours of purchase.<\/p>\n<p>Course purchases may be cancelled within 2 hours of purchase for a 50% refund into the User&#8217;s wallet, which they can use to make any Course purchase on Courseplay. To cancel the purchase and avail of the refund, the user must unenroll from the course withing 2 hours of purchase.<\/p>\n<p>If the user has accidentally\u00a0paid twice for the same\u00a0transaction, one transaction will be refunded via same source within 15 to 20 working days.<\/p>\n<p>By creating an account on Courseplay you agree to our terms and conditions.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1530718753248-17a1299b-5ef3\"><button class=\"w-tabs-section-header with_icon\" aria-controls=\"content-1530718753248-17a1299b-5ef3\" aria-expanded=\"false\"><i class=\"fas fa-user-secret\"><\/i><div class=\"w-tabs-section-title\">Privacy Policy<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-1530718753248-17a1299b-5ef3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h3>Our Privacy Policy has moved. Please <a href=\"https:\/\/courseplay.ai\/privacy-policy\/\">click here<\/a> to access. https:\/\/courseplay.ai\/privacy-policy\/<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Courseplay is a proprietary software that is owned and operated by Firstventure Corporation Private Limited. All rights are reserved. Some of our legal terms and general guidelines are mentioned below. General Terms and ConditionsPayment Terms and ConditionsPrivacy PolicyGeneral Terms and ConditionsCompany\u00a0Responsibilities To provide standard support for the Basic Plan to you at no additional charge...","protected":false},"author":49062290,"featured_media":14069,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13845","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Legal - Courseplay<\/title>\n<meta name=\"description\" content=\"Courseplay is a proprietary software that is owned and operated by Firstventure Corporation Private Limited. 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